1. Scope
This text regulates the delivery and refund principles for balance top-up transactions and the use of digital products and services provided through the Klogsoft platform.
2. Delivery Conditions
Klogsoft provides digital products and services through a prepaid balance system.
- The balance is loaded to the user's account instantly upon successful payment confirmation.
- The loaded balance can be used immediately for digital products and services available on the platform.
- All balance top-up and usage transactions are recorded and viewable in the user's account dashboard.
3. Cancellation and Refund Conditions
- Unused balance may be refunded upon written request, excluding payment processing fees and bank deductions.
- Balance already spent on digital products or services within the platform is non-refundable.
- Refund applies only to the remaining unused portion of the loaded balance.
- Third-party service fees, payment commissions, and API credit charges are non-refundable.
4. Refund Process
Refund requests must be submitted in writing to [email protected]. Approved refunds are completed within 7-14 business days depending on the original payment method.
5. Contact
Phone: +90 545 482 8040
Email: [email protected]